Forum Discussion

J.1's avatar
J.1
Contributor
2 years ago

Multiple users having Gotomypc lag and two users kicked off/can't get backed in

Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to ...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi, we apologize for any frustration. It appears one of the carriers that some of our traffic is routed through was experiencing an issue which they have now resolved. Service should now be returning to normal for anyone that was affected.

     

     

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi, we apologize for any frustration. It appears one of the carriers that some of our traffic is routed through was experiencing an issue which they have now resolved. Service should now be returning to normal for anyone that was affected.

 

 

  • J.1's avatar
    J.1
    Contributor
    2 years ago

    Thank you.

  • AdminLife's avatar
    AdminLife
    Active Contributor
    2 years ago

    The last status update said services are functional, but they are not. The notification tray icon on my user's PC has an exclamation point and says Not authorized.

  • AdminLife's avatar
    AdminLife
    Active Contributor
    2 years ago

    Rebooting the PCs and reinstalling GTMPC does not get my users back online. Don't put out a status update saying service are functional without testing it first.

    • MatthewF47's avatar
      MatthewF47
      Active Contributor
      2 years ago

      Yup, our PC's are showing as available to connect but they just timeout when you actually try. The service status always jumps the gun on resolved issues - it isnt.

  • AdminLife's avatar
    AdminLife
    Active Contributor
    2 years ago

    The login page is unavailable again. Clearing browsing history, using a different browser, or private/incognito mode is no longer effective as a work-around.