Forum Discussion

J.1's avatar
J.1
Frequent Contributor
3 years ago
Solved

Multiple users having Gotomypc lag and two users kicked off/can't get backed in

Since 3 PM eastern multiple users connecting to my company's Boston office from home have reported severe Gotomypc lag in their connections. Two users have lost connectivity and haven't been able to ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi, we apologize for any frustration. It appears one of the carriers that some of our traffic is routed through was experiencing an issue which they have now resolved. Service should now be returning to normal for anyone that was affected.

     

     

AdminLife's avatar
AdminLife
Active Contributor
3 years ago

Rebooting the PCs and reinstalling GTMPC does not get my users back online. Don't put out a status update saying service are functional without testing it first.

MatthewF47's avatar
MatthewF47
Active Contributor
3 years ago

Yup, our PC's are showing as available to connect but they just timeout when you actually try. The service status always jumps the gun on resolved issues - it isnt.