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Forum Discussion

J.1's avatar
J.1
Frequent Contributor
2 years ago

Multiple users having GTMPC connection issues

First one:  User connects to new Windows 11 machine, enters access code, gets a Gotomypc window that is black and does not expand to full size. Nothing happens. The PC is active and users are able to...
J.1's avatar
J.1
Frequent Contributor
2 years ago

After speaking with a Gotomypc tech and applying several optional firmware updates (we had already applied regular Windows updates and drivers) to user 1's machine, we now get a Gotomypc connection that takes us to the Windows login prompt. This is fine.

 

However, we do not usually have three users all have connection problems on a single day. Our help desk just got a complaint now that a fourth user was disconnected from Gotomypc and can't get back in so I"m going to restart her, but we would like to know why so many users are experiencing disconnects without being able to reconnect.