Forum Discussion

J.1's avatar
J.1
Contributor
3 months ago

Multiple users having GTMPC connection issues

First one:  User connects to new Windows 11 machine, enters access code, gets a Gotomypc window that is black and does not expand to full size. Nothing happens. The PC is active and users are able to...
J.1's avatar
J.1
Contributor
3 months ago

not sure why that reply posted twice, sorry

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi J.1 apologies for the delay in response, I'm not sure why this wasn't seen. 

     

    I don't see any service disruptions on 10/17 or 10/18 and It's difficult to determine what may have occurred without looking deeper into the situation. I do see that you reached out to support and the issue is now resolved. You may want to review this article on Why am I experiencing connection problems from my host computer.