Multiple users having GTMPC connection issues
First one: User connects to new Windows 11 machine, enters access code, gets a Gotomypc window that is black and does not expand to full size. Nothing happens. The PC is active and users are able to...
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not sure why that reply posted twice, sorry
Hi J.1 apologies for the delay in response, I'm not sure why this wasn't seen.
I don't see any service disruptions on 10/17 or 10/18 and It's difficult to determine what may have occurred without looking deeper into the situation. I do see that you reached out to support and the issue is now resolved. You may want to review this article on Why am I experiencing connection problems from my host computer.
