Forum Discussion

eric24's avatar
eric24
Active Contributor
5 years ago

Night Light in Windows 10 disabled by GotomyPC updates 10.2 (2652) or 10.3 (2714)

GotomyPC update disables the Night Light in Windows 10 both builds 1903 and 1909.

 

Upgrading from 10.2 (2586) to either 10.2 (2652) or 10.3 (2714) on the host causes Night Light to be disabled on the host with no way to re-enable it. Uninstalled Gotomypc and Night Light immediately started working again. Reinstalled 10.3 (2714) and Night Light immediately broken again. Updated the AMD  Radeon Pro WX 3100 driver but no change. Only thing that works is restoring  system image back to 10.2 (2586). Please fix this.  Thank you.

  • eric24's avatar
    eric24
    5 years ago

    Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the night light works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the screen brightness is unable to be adjusted after installing GoToMyPC.

  • eric24's avatar
    eric24
    Active Contributor
    5 years ago

    Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the night light works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the screen brightness is unable to be adjusted after installing GoToMyPC.

    • tommyguns818's avatar
      tommyguns818
      New Member
      4 years ago

      Can I please have a link to download the older version, build 2586 please? My company has an account with gotomypc and we are having the same issue with the brightness being disabled with win 10. Thank you!

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        tommyguns818  While we do not offer direct download links for GoToMyPC software, you can call directly into support to see if your computer qualifies for a downgrade request.