The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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One user having trouble with gotomypc reconnections
I'm not really sure how to describe this exactly. One of my users has been reporting issues with getting a 'black screen' when she connects to Gotomypc- about once a week. What appears to mostly happ...
Hi,
Apologies for the inconvenience caused due to this issue.
We have updated your company to the latest version of GoToMyPC released end of April
2024.4.4033
Please ask the user to click on "check for update" from GoToMyPC icon in tray menu/notification area.
Once that's done and the issue still persists. Please send the host log as discussed in DMs.
We are all here to help.
Thanks, Glen. Which logs should I have it gather? I'm showing 50 for the host installer, 509 for the host, and 6 for the viewer.
The viewer logs probably aren't relevant, please zip the Host log files and email them to gotoservice at logmein dot com and I will take a look and start a ticket. Thank you.
Glen, I"m sorry, the logs I sent you seem to have been in response to an issue two other users were having with Teams. I'll get the logs from the reconnection-affected machine tomorrow.
Hi,
Apologies for the inconvenience caused due to this issue.
We have updated your company to the latest version of GoToMyPC released end of April
2024.4.4033
Please ask the user to click on "check for update" from GoToMyPC icon in tray menu/notification area.
Once that's done and the issue still persists. Please send the host log as discussed in DMs.
We are all here to help.
could you please DM me the host machine name and the user's email?
