Forum Discussion

J.1's avatar
J.1
Contributor
7 months ago

One user having trouble with gotomypc reconnections

I'm not really sure how to describe this exactly. One of my users has been reporting issues with getting a 'black screen' when she connects to Gotomypc- about once a week. What appears to mostly happ...
  • arifali's avatar
    arifali
    7 months ago

    Hi, 
         Apologies for the inconvenience caused due to this issue. 

    We have updated your company to the latest version of GoToMyPC released end of April 
    2024.4.4033

    Please ask the user to click on "check for update" from GoToMyPC icon in tray menu/notification area. 

    Once that's done and the issue still persists. Please send the host log as discussed in DMs. 

    We are all here to help. 

J.1's avatar
J.1
Contributor

Glen, I"m sorry, the logs I sent you seem to have been in response to an issue two other users were having with Teams. I'll get the logs from the reconnection-affected machine tomorrow.

arifali's avatar
arifali
GoTo Contributor
7 months ago

Hi, 
     Apologies for the inconvenience caused due to this issue. 

We have updated your company to the latest version of GoToMyPC released end of April 
2024.4.4033

Please ask the user to click on "check for update" from GoToMyPC icon in tray menu/notification area. 

Once that's done and the issue still persists. Please send the host log as discussed in DMs. 

We are all here to help.