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CyberAccess's avatar
CyberAccess
Active Contributor
3 years ago

Poll server IPs keep resetting

We have GotoMyPC on some firewalled medical devices.  The firewall prevents DNS, so we have to use the hosts file to configure GoToMyPC. Back in January there was  a loss of connectivity related to ...
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
3 years ago

Hi,

 

You heard it right that we have retired 216. XXXX IP. Now you should be noticing two new IP's which is working until and unless you have firewall block on those ones. I would suggest you let the registry be updated, and make sure that the two IP's aren't getting blocked anywhere in your network. Our goal is to eventually have one IP from the two you see published in registry currently. 

These changes are to support better stability to remote sessions. Please DM me host logs and your registered username if despite of having the two IPs unblocked you face issue with remote sessions.