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jkerman's avatar
jkerman
New Contributor
2 years ago
Solved

Certificate for launch.getgo.com

I tried to connect to a remote computer using GoToMyPC, which usually works without a problem.  Today, I got a Security Alert: Unable to determine if the security certificate for download server lau...
  • AbhishekYadav's avatar
    AbhishekYadav
    2 years ago

    Hey jkerman ,

     

    If Windows is not automatically updating root certificates, it can lead to such issue.

     

    Here's a step-by-step guide to resolving this problem:

    1. Download the DigiCert Certificate Utility:

    2. Run the Utility:

      • Execute the downloaded utility.
      • Navigate to the "Tools" menu and select "AutoRootUpdate."

    3. Adjust AutoRootUpdate Setting:

      • Change the setting to 'Disabled.'
      • Confirm the selection with 'Yes' (set to 'Disabled').

    By following these steps, you can effectively address the root certificate auto-update issue on Windows. This solution aims to mitigate potential problems associated with the automatic update process. If you encounter any further challenges, feel free to reach out for additional assistance.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Hi jkerman, welcome to the community.

 

To add an image to a reply please click on the Camera icon and then select the image from your computer.

 

 

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
2 years ago

Hey jkerman ,

 

If Windows is not automatically updating root certificates, it can lead to such issue.

 

Here's a step-by-step guide to resolving this problem:

  1. Download the DigiCert Certificate Utility:

  2. Run the Utility:

    • Execute the downloaded utility.
    • Navigate to the "Tools" menu and select "AutoRootUpdate."

  3. Adjust AutoRootUpdate Setting:

    • Change the setting to 'Disabled.'
    • Confirm the selection with 'Yes' (set to 'Disabled').

By following these steps, you can effectively address the root certificate auto-update issue on Windows. This solution aims to mitigate potential problems associated with the automatic update process. If you encounter any further challenges, feel free to reach out for additional assistance.

  • jkerman's avatar
    jkerman
    New Contributor
    2 years ago

    Thank you for the responses.  First, here is an example of the error message:

     

    Also, I'm going to try to apply the suggestion by Abhishek Yadav.