Enable Admins to require 2 Factor Authentication on end user accounts

Hey steve241 ,

The TFA setting is set to "optional" by default, but you can force it at both the group level and the entire account level.

Here's how to do it:

1. Log in to your GoToMyPC Manager account.

2. Navigate to "Manage Groups" and click on the top-most group name. If you want to change this setting for specific groups, select the group name from the list. You’ll land on the "Group Info" page.

3. Go to "Extended Authentication Settings" under Group Settings. In the 2-step verification section, select "Force" and click "Save Settings."

After this action, all users who haven’t set up TFA will be required to do so, while those who have already set it up will see no change in their login flow. 

However, we currently do not have email alerts for these actions, as you suggested. We are working on this feature and plan to launch it soon.

By the way, we now have an AI-powered chatbot on our support site that can answer queries like this. On the right side of the screen in the below sreenshot, you’ll see the AI response window with the relevant information

You can access the chatbot by clicking the "GoTo" logo at the bottom right of the support site. I’ve attached a snippet from its response on this topic as well.

Feel free to use it for any other questions.

Best regards,

Abhishek