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glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

g2avrs.exe Event 1000 Errors every minute in Event Viewer - Win 10 Pro

  My old post on this topic has been deleted, but the issue continues, so ...   On Win 10 Pro in a Dell Optiplex 7060 at work, my company installed GoToMyPC so I could access this work computer fr...
AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator

Hey glnzglnz,

 

It appears that certain LogMeIn Antivirus installation files may have become corrupted on your system, with "g2avrs.exe" being the associated process.

 

To address this issue, kindly proceed with uninstalling the antivirus software and then reinstalling it. This should effectively resolve the problem.

 

Should the error persist even after a reinstallation and system restart, please consider uninstalling the application once more. Additionally, make sure to thoroughly eliminate any residual files before initiating the LogMeIn Antivirus installation process again. This approach will likely rectify the issue and ensure a clean and effective reinstallation of LMI AV.

glnzglnz's avatar
glnzglnz
Active Contributor
2 years ago

Abishek - This is occurring at my company office where the company has given me one of its four user licenses for GTMP.  (Everyone else gets something inferior.)  I am not in a position to do anything like what you suggest on my office PC.

  1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always? 
  2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?

Please advise for each question.  Thanks.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    2 years ago

    Hey  glnzglnz, 

     

    Please find my answer below:

    1. Before I advise my IT group, please clarify - does the GTMP host have its own separate anti-virus?  Always?                                                                                                                                                                                                        Answer: GTMPC has its own antivirus; however, it will only be effective if your GTMPC administrator has installed it on your PC.
    2. If my company PC has company-supplied anti-virus (including Bitdefender Endpoint Security), should my GTMP host on that PC be running its own anti-virus anyway?                                                                                            Answer: In this scenario, the GTMPC antivirus will not be operational.
    • glnzglnz's avatar
      glnzglnz
      Active Contributor
      10 months ago

      Here we are three months later and this problem has STILL not been fixed by GTMP.

      There is an error code EVERY MINUTE for g2avrs.exe, and it is clearly a problem in GTMP, not my company's setup.  My host's GTMP version is 2023.12.3960.  At my company, we have Bitdefender as an always-on anti-virus.

      Here are the TWO error messages in Event Viewer that occur EVERY MINUTE:

      FIRST, this one:

      Faulting application name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Faulting module name: g2avrs.exe, version: 2023.12.0.3960, time stamp: 0x6578145e
Exception code: 0xc000041d
Fault offset: 0x0000000000082426
Faulting process id: 0x3354
Faulting application start time: 0x01da5e9b26e30354
Faulting application path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Faulting module path: C:\Program Files (x86)\GoToMyPC\g2avrs.exe
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Faulting package full name: 
Faulting package-relative application ID

      SECOND, this one:

      Fault bucket 1290447548643124326, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: g2avrs.exe
P2: 2023.12.0.3960
P3: 6578145e
P4: g2avrs.exe
P5: 2023.12.0.3960
P6: 6578145e
P7: c000041d
P8: 0000000000082426
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER571D.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER573D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER574D.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER575F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5780.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_g2avrs.exe_e5bc5daf9c33f887cc085355eddbc525ae73f_9975d953_c3d0366c-5b1b-4659-9a33-73a264913462

Analysis symbol: 
Rechecking for solution: 0
Report Id: f25a647e-d8af-4243-9832-ce00b386ca13
Report Status: 268435456
Hashed bucket: 13f999bd1b4092e271e897355a25a466
Cab Guid: 0

          ►  ►  So, when will LMI or GTMP fix this?