Forum Discussion
Hi glnzglnz,
The issue you reported has been fixed in the January release (version 2024.1.3990).
To ensure you have the latest version, please follow the steps outlined in this article: How do I manually install updates on Windows and Mac?
Best regards,
Abhishek
Abhishek - 30 hours and looks like it's working!
Did the update kill g2avrs.exe or just fix it?
- AbhishekYadav9 months agoGoTo Moderator
Hey glnzglnz,
The exe will run only if AV is installed, and we have also fixed the crash cause of which it was showing up in event viewer.
- glnzglnz9 months agoActive Contributor
Abhishek -
- If which AV is installed? The GTMP AV or a third-party AV like my company's Bitdefender?
- Given my history, when my company gave me one of its licenses for GTMP, do you think
(a) my company had a choice whether or not to install GTMP's AV, and
(b) decided to install it?
- AbhishekYadav9 months agoGoTo Moderator
Hey glnzglnz,
-
I was referring to GTMPC AV, not any other AV or your company's BitD version.
-
I'm uncertain if your company had an option or considered it. My assumption is that perhaps they had BitD licenses even before we began offering them, or they may have decided to overlook the GTMPC BitD version.
Regards,
Abhishek
-
- glnzglnz9 months agoActive Contributor
Abhishek - I did not know that GTMP came with a "GTMPC BitD version".
- What is that?
- Do you have a link that explains that, which I might send to my IT folks?
- And is there a way for me to tell (sitting here at my host PC at work) whether or not I already have the "GTMPC BitD version"?
Thanks.
- GlennD9 months agoGoTo Manager
Hi glnzglnz,
You and you IT can learn more about it in these support articles:
- GoTo Antivirus powered by Bitdefender
- How to set up GoTo Antivirus powered by Bitdefender on Personal and Pro accounts?
- How to set up GoTo Antivirus powered by Bitdefender on Corporate accounts?