Forum Discussion

J.1's avatar
J.1
Contributor
2 years ago
Solved

Gotomypc having some kind of outage

I've had users pinging me for the past fifteen minutes saying they can't get into Gotomypc. Either the login screen doesn't load, or the screen never transitions from login to 2-step verification, or...
CyberAccess's avatar
CyberAccess
Active Contributor
2 years ago

We have been having issues since the morning of Friday 12th (GMT+1 time).  At 0700 GMT+1 I could connect to a host and stayed connected all day.  Later on colleagues could not connect to any hosts and when I disconnected I could not reconnect.

All of our hosts are showing as online, but all timeout on "Waiting for the host computer" popup.

Were there any configuration changes at LogMeIn's end on Friday that we should be aware of?

My hosts file has

95.100.104.75 www.gotomypc.com

95.100.104.98 www.gotomypc.com

23.239.230.206 poll.gotomypc.com (this matches the registry key)

216.115.214.100 gotomypc.com

 

This computer needs a hosts file as it's behind a NAT firewall that does not allow DNS through (!) because it's a medical device.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    2 years ago

    Can you please DM me your username/ account email address?