The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Incompatible with macOS Catalina
I've reviewed several threads on this, but can't seem to find the answer. How do I get GTMPC to work with mac OS Catalina? Thank you.
Thanks, AshC.
After many attempts at deleting files, only to have it reinstall 2199, they finally came across a solution - instead of "upgrading" to the newest version a tech dialed in to my work computer, uninstalled GTMPC and reinstalled it. This caused an upgrade to a newer version and it now works.
Not sure why, but the deleting of the files above and those identified by the tech before uninstalling, didnt work. It kept installing 2199. The thing that solved the issue was upgarding the version.
Thanks to all that chimed in.
Hi SELDOMUSED
The user Library is hidden from normal view in Finder.
- Click Finder in the Dock
- Click Go
- Hold the Alt/Option key
- Click Library (between Home and Computer)
- Drag com.logmein.GoToMeeting.plist to the Trash bin
- Empty the Trash
I found a file with a very similar name, deleted, emptied it out of trash...same problem (2199)
Thank you for attempting to help.
Thanks, AshC.
After many attempts at deleting files, only to have it reinstall 2199, they finally came across a solution - instead of "upgrading" to the newest version a tech dialed in to my work computer, uninstalled GTMPC and reinstalled it. This caused an upgrade to a newer version and it now works.
Not sure why, but the deleting of the files above and those identified by the tech before uninstalling, didnt work. It kept installing 2199. The thing that solved the issue was upgarding the version.
Thanks to all that chimed in.
SELDOMUSED Can you try using this automated tool to remove GoToMyPC there?
Version 9.5 is slightly out of date, but should not cause a conflict there.
Also, it appears my place of employment is on version 9.5. Not sure if that has anything to do with the problem.
If it does, it may never get solved (for me) because they aren't going to upgrade to a higher version just for me. :)
Appreciate any and all efforts to resolve.
I hit the wrong button. This was not solved.
It looks like to me that every time I delete the files and attempt to download the opener it attempts to use 2199, which I understand is the problem.
I say this because once I delete the files, attempt to download the launcher, I get the 2199 error (screenshots above) and then when I go look at the files it has (screenshot below) 2199 in parenthesis...so not being technical, that's what it seems like to me...it keep downloading the same version of the launcher and I keep getting the same error.
Is there a way around this?
