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jmcdermo's avatar
jmcdermo
Active Contributor
4 years ago
Solved

keystrokes triggering remote windows events

Host Computer: Mac running MACOS Monterey 12.0.1 Remote Computer: Windows 10 I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually e...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone,

    This issue should be fully resolved now.  Please check for updates on any affected computer and let us know if you experience any issues along the way.

     

    Thanks for your patience. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

jmcdermo  Toasty66  Could you please confirm the affected GoToMyPC host software version? 

jmcdermo's avatar
jmcdermo
Active Contributor
4 years ago

It's the latest 11.8.3339 for me as well.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi jmcdermo  Toasty66

    Thanks for your patience.  We have a fix coming for this issue in the next couple of weeks.  Once the new version is tested we'll update the Community to update any affected hosts. 

    • Toasty66's avatar
      Toasty66
      Active Contributor
      4 years ago

      AshC My Mac updated to version 11.8.3374 but the problem persists. Was this the version that you thought would fix the issue, or is that a future version? 

      • gvlazzareschi's avatar
        gvlazzareschi
        New Member
        4 years ago


        I have been dealing with this issue since downloading MONTEREY; I have been on and off the pohone with support...
        the last support person said this was a mac issue; I have looked on the mac blogs and have gotten no help. Am
        switching over to REMOTEPC; its cheaper by far anyway and there is a sale for those switching from GOTOMYPC.

    • Toasty66's avatar
      Toasty66
      Active Contributor
      4 years ago

      AshC Thanks for the update.  I was days away from sunsetting GoToMyPc in my organization in favor of another product, but I'll put that on hold.  I do hope that this is a priority as I wouldn't want this have a couple-of-weeks stretch into it not appearing until Jan 2022 or later. 

       

      If there is a beta, I'd be happy to test.