We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
Brand new Dell Latitude 7424 laptop with Windows 10 build 1909.
Brightness keys (Function key + F11 or F12) work as intended to adjust screen brightness.
Problem details:
Called Gotomypc support and they said it's not their problem, said to contact Dell at 800-624-9897.
Called Dell and they said it's a Gotomypc problem.
Requested that Gotomypc send me version 10.2 (2586) which does not have this problem (based on experience with our other 14 pcs running this version) and they refused insisting that Gotoymypc has nothing whatsoever to do with windows brightness.
Other things i have tried after installing Gotoympyc:
updating the video card driver
disabling and re-enabling the video card driver
changing the bios settings to legacy
My suspicion is that something in the January update relating to fixing Screen Blanking is the culprit here since this would seem to have an impact on anything relating to the screen.
per the support website:
What's new in the desktop app (v10.2.0) – Jan. 08, 2020
Other notes:
Brightness slider in windows 10 notification center becomes stuck at 100% after installing Gotoymypc, and becomes unstuck after uninstalling Gotomypc. So on a laptop, once Gotomypc is installed there is no way physically nor using the OS to adjust the brightness down from 100%.
Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the brightness adjustment works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the Night Light is disabled after installing GoToMyPC documented in a separate thread.
Thank you for following up on this, Eric. We'll investigate the cause and resolution further.
