The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
nl1nyc
6 years agoNew Member
Shift and other key commands not working in InDesign
We are experiencing keyboard command issues for users in InDesign CC2019 (InDesign only, keyboard shortcuts work in other programs and other Adobe products, like Illustrator). Users cannot use the fo...
- 6 years ago
We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
eric24
6 years agoActive Contributor
Brand new Dell Latitude 7424 laptop with Windows 10 build 1909.
Brightness keys (Function key + F11 or F12) work as intended to adjust screen brightness.
Problem details:
- Install Gotoymypc version 10.3 (2714)
- Brightness keys stop working.
- Uninstall Gotomypc.
- Brightness keys work again.
Called Gotomypc support and they said it's not their problem, said to contact Dell at 800-624-9897.
Called Dell and they said it's a Gotomypc problem.
Requested that Gotomypc send me version 10.2 (2586) which does not have this problem (based on experience with our other 14 pcs running this version) and they refused insisting that Gotoymypc has nothing whatsoever to do with windows brightness.
Other things i have tried after installing Gotoympyc:
updating the video card driver
disabling and re-enabling the video card driver
changing the bios settings to legacy
eric24
6 years agoActive Contributor
My suspicion is that something in the January update relating to fixing Screen Blanking is the culprit here since this would seem to have an impact on anything relating to the screen.
per the support website:
What's new in the desktop app (v10.2.0) – Jan. 08, 2020
- Fixed an issue with screen blanking
- Bug fixes and minor changes
- eric246 years agoActive Contributor
Other notes:
Brightness slider in windows 10 notification center becomes stuck at 100% after installing Gotoymypc, and becomes unstuck after uninstalling Gotomypc. So on a laptop, once Gotomypc is installed there is no way physically nor using the OS to adjust the brightness down from 100%.
- eric246 years agoActive Contributor
Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the brightness adjustment works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the Night Light is disabled after installing GoToMyPC documented in a separate thread.
- AshC6 years agoRetired GoTo Contributor
Thank you for following up on this, Eric. We'll investigate the cause and resolution further.