We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
My suspicion is that something in the January update relating to fixing Screen Blanking is the culprit here since this would seem to have an impact on anything relating to the screen.
per the support website:
What's new in the desktop app (v10.2.0) – Jan. 08, 2020
Other notes:
Brightness slider in windows 10 notification center becomes stuck at 100% after installing Gotoymypc, and becomes unstuck after uninstalling Gotomypc. So on a laptop, once Gotomypc is installed there is no way physically nor using the OS to adjust the brightness down from 100%.
Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the brightness adjustment works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the Night Light is disabled after installing GoToMyPC documented in a separate thread.
Thank you for following up on this, Eric. We'll investigate the cause and resolution further.
We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
