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Forum Discussion

MPain's avatar
MPain
Active Contributor
4 years ago

Slow connections after todays updates?

We are experiencing very slow connections following this mornings updates. We are seeing this across multiple sites. we have rebooted hosts, restarted the service and have the latest client installed...
jmblackbird's avatar
jmblackbird
Active Contributor
4 years ago

I have been experiencing severe lag since the 17th and it is so bad today that I have been unable to work. 

  • MPain's avatar
    MPain
    Active Contributor
    4 years ago

    GTMPC Support advised me (via phone call/ticket raised) that this IS an issue their end and they are investigating. However, they have yet to confirm that via email as they promised they would and they are yet to update the Status page on the support page. It still shows as Operational.  I have also been in touch with Abhishek on here (very helpful so far) and they have advised that due to work being carried out in the background a disconnect/reconnect may help. Maybe give that a try.

    • jmblackbird's avatar
      jmblackbird
      Active Contributor
      4 years ago
      I have tried several disconnect/reconnects and several reboots of both the host and the client machines. Nothing has helped today.
      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi,

         

        While we have not identified any service issues at this time, we have made some adjustments to balance traffic to our servers. We will continue to investigate and review reports of slow connections.