Forum Discussion

Chazwell's avatar
Chazwell
New Contributor
5 months ago

Tablet disconnects from Host PC when opening additional window(s)

I hope someone can help me with this. I use Gtomypc on my office PC and I connect remotely using my iPad. It works fine except while on my iPad, if I open or switch to another window (multitask), I s...
GlennD's avatar
GlennD
GoTo Manager

Hi Chazwell, welcome to the community.

 

I believe what is happening is when you switch apps the GoToMyPC app is put in a suspended state, and ultimately times out. There is an iOS feature called background app refresh that you can enable that may keep the GoToMyPC app 'awake' in the background.

 

Chazwell's avatar
Chazwell
New Contributor
3 months ago

GlennD,

Thanks so much for your reply. The GoToMyPC app does not show up in the list of apps under Background App Refresh on my iPad or my iPhone. Is there any way around that? Thanks for your help.

Chaz

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 months ago

    Hi Chazwell,

     

    Please check if your GoToMyPC App version is updated to version 6.2.3099.0, or if there is an update available?