Hi J.1,
This might be caused by their Performance setting in the Host software. Can you ask them to move the slider to the right and test again?
Alas, this didn't work- we tried with two different affected computers. Thanks anyway.
My clients and I have been experiencing similar behavior with the MS Teams Desktop version. If we are in the same domain we cannot receive each other's MS Teams request Screen Shares, but if my client is in a G2MPC session within their domain, and I am in my local domain at my home office desk without G2MPC I will be able to receive and accept the screen share. Then the next issue is with mouse control. If using the different domain scenario, and I request mouse control from my client inside his G2MPC session he never gets the request. What he sees are two additional windows on his taskbar under Teams. One is an entirely black window, and the other window is a narrower black bar with the heading "Sharing Control bar". I can see this also because I do see his screen, I just can't control it. A workaround they found for being in G2MPC and their same domain is using the web version for just a share screen, no mouse control is available. For mouse control they will use their local domain home PC's with MS Teams desktop installed on it for Sharing the screen and giving Mouse Control while their G2MPC session is a browser window to their Office Workstation in their domain.
Hi MaureenL23, welcome to the community.
When you say same domain I assume you mean on the same network, is that correct?
"If we are in the same domain we cannot receive each other's MS Teams request Screen Shares" this particular issue sounds like a Teams issue.
While I could see there being a potential conflict happening around remote control of a computer that is in both a Teams and GoToMyPC session, I would recommend reviewing Teams settings, especially security related. If it is possible, could you or your client demonstrate any of this happening to our support team, or record your screen?
