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Forum Discussion
Three users got black screens when trying to connect to Gotomypc
Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' o...
Hi J.1 ,
I apologize for the delay. I'm not currently aware of issues with black screens affecting GTMPC, are you still having issues? I can look into getting the case escalated for you. Thanks for your patience.
Sorry I didn't reply sooner, I was on vacation for the holiday.
I currently have a ticket open regarding this issue. At the moment I'm running afoul of a problem with the gotomypc log grabbing utility. Trying to run it on my users' PCs informs me that I have to install .NET 3.5 in order for the log grabber to work. unfortunately, Windows won't download or install the out-of-date .NET version even when I run it with my admin credentials. If you or anyone else can help me get those logs without having to convince Microsoft that outdated .NET is necessary I'll happily send them to my actual tech.
Thanks.
I appreciate the additional context. I'm checking for instructions on pulling the logs manually. Thanks for your patience.
Thank you.
I was able to get one user's computer to run the log grabber software, but aside from turning the windows cursor into a circle briefly, it didn't seem to do anything. I can't find a zipfile of logs anywhere on that computer. If we can pull these logs manually I will happily do that for you on all the affected machines.
