Forum Discussion

J.1's avatar
J.1
Frequent Contributor
2 years ago

Three users got black screens when trying to connect to Gotomypc

Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' o...
KateG's avatar
KateG
GoTo Manager
12 months ago

J.1

I appreciate the additional context. I'm checking for instructions on pulling the logs manually. Thanks for your patience. 

J.1's avatar
J.1
Frequent Contributor
12 months ago

Thank you. 

I was able to get one user's computer to run the log grabber software, but aside from turning the windows cursor into a circle briefly, it didn't seem to do anything. I can't find a zipfile of logs anywhere on that computer. If we can pull these logs manually I will happily do that for you on all the affected machines.