Forum Discussion

J.1's avatar
J.1
Frequent Contributor
11 months ago

Three users got black screens when trying to connect to Gotomypc

Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' o...
GlennD's avatar
GlennD
GoTo Manager
11 months ago

J.1 Log can be manually retrieved from:

 

Host Logs :
Windows : C:\ProgramData\LogMeinLogs\GoToMyPC\
MAC : /Library/Logs/com.logmein.GoToMyPC/


Viewer Logs :
Windows : C:\Users\<username>\AppData\Local\Temp\LogMeInLogs\GoToMyPC\
MAC : ~/Library/Logs/com.logmein.GoToMyPC/

J.1's avatar
J.1
Frequent Contributor
10 months ago

Thank you. I have pulled, zipped, and uploaded these log files to the ticket I have open.