Forum Discussion
Three users got black screens when trying to connect to Gotomypc
Last week three of my users got stuck in a situation where they were disconnected from Gotomypc and upon tryin to reconnect, either got 'a connection could not be established to your host computer' o...
J.1 Log can be manually retrieved from:
Host Logs :
Windows : C:\ProgramData\LogMeinLogs\GoToMyPC\
MAC : /Library/Logs/com.logmein.GoToMyPC/
Viewer Logs :
Windows : C:\Users\<username>\AppData\Local\Temp\LogMeInLogs\GoToMyPC\
MAC : ~/Library/Logs/com.logmein.GoToMyPC/
Thank you. I have pulled, zipped, and uploaded these log files to the ticket I have open.
