The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

bjorndk's avatar
bjorndk
New Contributor
4 years ago
Solved

Troubles getting started with GotoMyPC

Have just started a trial on GoToMyPC, but am unable to make it work.  Have installed GotoMyPC on my office-computer - Windows 10 - with no errors (via VPN - I am unable to get to work) When I call...
  • AshC's avatar
    4 years ago

    Hi, Bjørn. 

    When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical.  I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen.  If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. 

     

    Hopefully that makes sense.  If you can get someone to install the software locally, then you'll have not problem connecting.