The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Troubles getting started with GotoMyPC
Have just started a trial on GoToMyPC, but am unable to make it work. Have installed GotoMyPC on my office-computer - Windows 10 - with no errors (via VPN - I am unable to get to work) When I call...
Hi, Bjørn.
When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical. I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen. If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely.
Hopefully that makes sense. If you can get someone to install the software locally, then you'll have not problem connecting.
Hi, Bjørn.
When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical. I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen. If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely.
Hopefully that makes sense. If you can get someone to install the software locally, then you'll have not problem connecting.
Hi Ash,
Thank you very much!
I actually had tried that, but my co-worker did tell me that he had some problems uninstalling before reinstalling, so after making sure (with the help of a Microsoft unistall-helping-program) it was entirely removed, reinstalled and everything restarted it worked, and the stuff I could not do with VPN is now possible.
You have got yourself a new customer 🙂
Thank you for your help.
Best regards
Bjørn
