Forum Discussion

bjorndk's avatar
bjorndk
New Contributor
3 years ago

Troubles getting started with GotoMyPC

Have just started a trial on GoToMyPC, but am unable to make it work.  Have installed GotoMyPC on my office-computer - Windows 10 - with no errors (via VPN - I am unable to get to work) When I call...
  • AshC's avatar
    AshC
    3 years ago

    Hi, Bjørn. 

    When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical.  I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen.  If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. 

     

    Hopefully that makes sense.  If you can get someone to install the software locally, then you'll have not problem connecting. 

     

AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Hi, Bjørn. 

When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical.  I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen.  If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. 

 

Hopefully that makes sense.  If you can get someone to install the software locally, then you'll have not problem connecting. 

 

  • bjorndk's avatar
    bjorndk
    New Contributor
    3 years ago

    Hi Ash, 

    Thank you very much!

    I actually had tried that, but my co-worker did tell me that he had some problems uninstalling before reinstalling, so after making sure (with the help of a Microsoft unistall-helping-program) it was entirely removed, reinstalled and everything restarted it worked, and the stuff I could not do with VPN is now possible. 

    You have got yourself a new customer 🙂

    Thank you for your help. 

    Best regards

    Bjørn