Forum Discussion

bjorndk's avatar
bjorndk
New Contributor
3 years ago

Troubles getting started with GotoMyPC

Have just started a trial on GoToMyPC, but am unable to make it work.  Have installed GotoMyPC on my office-computer - Windows 10 - with no errors (via VPN - I am unable to get to work) When I call...
  • AshC's avatar
    AshC
    3 years ago

    Hi, Bjørn. 

    When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical.  I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen.  If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. 

     

    Hopefully that makes sense.  If you can get someone to install the software locally, then you'll have not problem connecting. 

     

AshC's avatar
AshC
Retired GoTo Contributor

Hi, Bjørn. 

When you installed via VPN, it sets up GoToMyPC in a different environment that is not compatible due to it being virtual -- and not physical.  I'm afraid GoToMyPC was built upon the concept of installing at the local level, and broadcasting what's physically on the host screen.  If there isn't a physical screen for GoToMyPC to capture, then you'll never have a desktop to 'see' remotely. 

 

Hopefully that makes sense.  If you can get someone to install the software locally, then you'll have not problem connecting. 

 

bjorndk's avatar
bjorndk
New Contributor
3 years ago

Hi Ash, 

Thank you very much!

I actually had tried that, but my co-worker did tell me that he had some problems uninstalling before reinstalling, so after making sure (with the help of a Microsoft unistall-helping-program) it was entirely removed, reinstalled and everything restarted it worked, and the stuff I could not do with VPN is now possible. 

You have got yourself a new customer 🙂

Thank you for your help. 

Best regards

Bjørn