Forum Discussion

J.1's avatar
J.1
Contributor
2 years ago

Two-factor authentication kicks users back to login prompt

Yesterday when I attempted to log into Gotomypc from Mozilla Firefox, the two-factor code provided by Lastpass Authenticator did not work. Entering it in the authentication blank just brought me back...
Problem
  • AbhishekYadav's avatar
    AbhishekYadav
    2 years ago

    This issue was fixed on 20th July. Please let me know, if you still face any issue.

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
Apologies for the inconvenience, J.1.
This seems like an issue, we will ship a fix for it.

Meanwhile, there's a workaround. Instead of hitting "enter/return" key, if we click on "authenticate" button of MFA page, then the login goes through.

Somehow hitting enter button is redirecting users to login page,
Goose2's avatar
Goose2
Visitor
11 months ago

Same problem for me. However, the "Authenticate" button is not highlighted for selection

  • KateG's avatar
    KateG
    GoTo Moderator
    11 months ago

    Goose2 welcome to the GoTo Community. 


    Since this was resolved a few months back, can you tell me a bit more about your experience? Thanks!