GoTo Support today said the latest release should fix this. Maybe go in and force a client update on the host machines? That worked for me in our environment.
We have had this issue today, seems to have been caused by an update to the GoToMyPC client version 12.1.3438. The only fix was to contact GoToMyPC support and have them push the previous version of the software to the affected PC's. I imagine a proper fix is being worked on for rollout soon.
I was just logging back in after spending some time on the phone with support.
We had the same thing happen here. They had to push out a backdated client and then people could connect again.
Thank you for responding.
Thanks, that seemed to have been the fix for us, too.
The problem is back again for us today. And the support line isn't working. Won't take the ticket number or a simple # through to reach someone.
Can you please DM me your email address?
