Solved
Forum Discussion
MatthewF47
4 years agoActive Contributor
We have had this issue today, seems to have been caused by an update to the GoToMyPC client version 12.1.3438. The only fix was to contact GoToMyPC support and have them push the previous version of the software to the affected PC's. I imagine a proper fix is being worked on for rollout soon.
- CaseyS4 years agoNew Contributor
Thanks, that seemed to have been the fix for us, too.
- Josh Pillow4 years agoActive Contributor
The problem is back again for us today. And the support line isn't working. Won't take the ticket number or a simple # through to reach someone.
- AbhishekYadav4 years agoGoTo Moderator
Can you please DM me your email address?
- Josh Pillow4 years agoActive Contributor
I was just logging back in after spending some time on the phone with support.
We had the same thing happen here. They had to push out a backdated client and then people could connect again.
Thank you for responding.