Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
3 years ago

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    3 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

MatthewF47's avatar
MatthewF47
Active Contributor

We have had this issue today, seems to have been caused by an update to the GoToMyPC client version 12.1.3438. The only fix was to contact GoToMyPC support and have them push the previous version of the software to the affected PC's. I imagine a proper fix is being worked on for rollout soon. 

CaseyS's avatar
CaseyS
New Contributor
3 years ago

Thanks, that seemed to have been the fix for us, too.

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    3 years ago

    The problem is back again for us today.  And the support line isn't working.  Won't take the ticket number or a simple # through to reach someone.

    • AbhishekYadav's avatar
      AbhishekYadav
      GoTo Moderator
      3 years ago

      Can you please DM me your email address?

      • Jonbox's avatar
        Jonbox
        Visitor
        3 years ago

        I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution?