Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

CaseyS's avatar
CaseyS
New Contributor
4 years ago

Thanks, that seemed to have been the fix for us, too.

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago

The problem is back again for us today.  And the support line isn't working.  Won't take the ticket number or a simple # through to reach someone.

  • AbhishekYadav's avatar
    AbhishekYadav
    GoTo Moderator
    4 years ago

    Can you please DM me your email address?

    • Jonbox's avatar
      Jonbox
      Visitor
      4 years ago

      I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution? 

      • Josh Pillow's avatar
        Josh Pillow
        Active Contributor
        4 years ago

        GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.