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Forum Discussion
Josh Pillow
4 years agoActive Contributor
Users Being Disconnected From GoToMyPC After About 1 Minute
Hello, Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended. This is not a global setting we'v...
- 4 years ago
GoTo Support today said the latest release should fix this. Maybe go in and force a client update on the host machines? That worked for me in our environment.
CaseyS
4 years agoNew Contributor
Thanks, that seemed to have been the fix for us, too.
Josh Pillow
4 years agoActive Contributor
The problem is back again for us today. And the support line isn't working. Won't take the ticket number or a simple # through to reach someone.
- AbhishekYadav4 years agoGoTo Moderator
Can you please DM me your email address?
- Jonbox4 years agoVisitor
I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution?
- Josh Pillow4 years agoActive Contributor
GoTo Support today said the latest release should fix this. Maybe go in and force a client update on the host machines? That worked for me in our environment.