Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

Jonbox's avatar
Jonbox
Visitor
4 years ago

I'm having the same issue. I have hundreds of corporate users, and a bunch of them are having this issue, today and earlier in the week. What's the solution? 

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago

GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

  • lkazanow's avatar
    lkazanow
    Visitor
    4 years ago

    Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?

     

    • Josh Pillow's avatar
      Josh Pillow
      Active Contributor
      4 years ago

      You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.  

  • Jonbox's avatar
    Jonbox
    Visitor
    4 years ago

    I'll try that.... thanks.