Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

lkazanow's avatar
lkazanow
Visitor
4 years ago

Happening for us too. Started yesterday and is continuing today. I checked for updates on my host computer and it indicates that I am up-to-date. Any other suggestions?

 

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago

You'll need to contact GoToMyPC then and have them push out the correct/fixed client to your enviornment.