Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
3 years ago

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    3 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

PSUNTLion's avatar
PSUNTLion
New Contributor
3 years ago

It's been 3 weeks and LogMeIn still hasn't come out with an actual fix for this issue!  Our help desk has had to spend considerable time uninstalling and falling back to the previous version for most of our 60+ users.  Why wouldn't GTMPC just release an actual new update that fixes the problem with an update without having to uninstall and fall back?! 

  • Josh Pillow's avatar
    Josh Pillow
    Active Contributor
    3 years ago
    It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
    • AshC's avatar
      AshC
      Retired GoTo Contributor
      3 years ago

      Josh Pillow  PSUNTLion  We have disabled the Optimizer for your account.  Please test again and let us know if the problems persist.