Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
Solved

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    4 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

Josh Pillow's avatar
Josh Pillow
Active Contributor
4 years ago
It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

Josh Pillow  PSUNTLion  We have disabled the Optimizer for your account.  Please test again and let us know if the problems persist.