Forum Discussion

Josh Pillow's avatar
Josh Pillow
Active Contributor
3 years ago

Users Being Disconnected From GoToMyPC After About 1 Minute

Hello,   Everyone in our enviornment currently using GoToMyPC can connect remotely, but after about a minute or so they're kicked out and the session is ended.  This is not a global setting we'v...
  • Josh Pillow's avatar
    Josh Pillow
    3 years ago

    GoTo Support today said the latest release should fix this.  Maybe go in and force a client update on the host machines?  That worked for me in our environment.  

Josh Pillow's avatar
Josh Pillow
Active Contributor
It was working after my first post saying the update fixed it. It looks like it's back though as I've had 2 users report they can't connect again and are getting kicked out after connecting.
AshC's avatar
AshC
Retired GoTo Contributor
3 years ago

Josh Pillow  PSUNTLion  We have disabled the Optimizer for your account.  Please test again and let us know if the problems persist.