Forum Discussion

StrumIT's avatar
StrumIT
Active Contributor
4 years ago
Solved

Users having issues connecting

I have about 20-30 users at my site all using GTMPC. It seems as of this week they all are having issues connecting. When the users does get connected they report no issues of degraded performance. ...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone,

    This issue appears to have been server related, and from all reports is fully resolved now (with all software versions).  Please let us know if problems persist though, as we'll be monitoring closely. 

     

    Thanks for your patience. 

StrumIT's avatar
StrumIT
Active Contributor
4 years ago
So are your users having the same issue also? If so I’ll also contact support this evening to report the issue.
crmm's avatar
crmm
Active Contributor
4 years ago

Yes, one user we uninstalled and reinstalled on host.  Other users lose connectivity and say it can take up to 1/2 hour to reconnect and then have sluggish performance. 

We've run troubleshooting and connection wizard and no results.  They are on different ISPs too.