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StrumIT's avatar
StrumIT
Active Contributor
4 years ago
Solved

Users having issues connecting

I have about 20-30 users at my site all using GTMPC. It seems as of this week they all are having issues connecting. When the users does get connected they report no issues of degraded performance. ...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone,

    This issue appears to have been server related, and from all reports is fully resolved now (with all software versions).  Please let us know if problems persist though, as we'll be monitoring closely. 

     

    Thanks for your patience. 

StrumIT's avatar
StrumIT
Active Contributor
4 years ago
I’m having the same issue… and I fear I’m going to get the same push back from shareholders with about 65 total licenses in use.. I have a case started that I’m going to call in with tomorrow. I will update this thread with anything I find out from them.
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

StrumIT  AdminLife  crmm  RegerLaw   I apologize in the delay to identify this one.  

 

While we work towards the full resolution, besides downgrading the Host build, users can also try this workaround: 

  1. Try using the reg key updater (attached) on any affected machines
  2. Restart the GoToMyPC service and reattempt connection
  3. If still having issues after steps, please reboot the host computer and try connecting again

 

 

  • AdminLife's avatar
    AdminLife
    Active Contributor
    4 years ago

    AshCThanks for the reply. I tried the registry edit but the issue persists. I checked a few PCs and the registry entries already match what's in the file, but I ran it anyway and re-started. There was one that had two PollServerIPs, the first one matched the file and the 2nd one was different. I didn't jot down the 2nd one but I'll take note next time if that's relevant to you. You mentioned downgrading the host build. Is there a build that is known to not have this issue? We currently have 11.8.3374.