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StrumIT's avatar
StrumIT
Active Contributor
5 years ago
Solved

Users having issues connecting

I have about 20-30 users at my site all using GTMPC. It seems as of this week they all are having issues connecting. When the users does get connected they report no issues of degraded performance. ...
  • AshC's avatar
    AshC
    5 years ago

    Hi everyone,

    This issue appears to have been server related, and from all reports is fully resolved now (with all software versions).  Please let us know if problems persist though, as we'll be monitoring closely. 

     

    Thanks for your patience. 

AdminLife's avatar
AdminLife
Active Contributor
5 years ago

AshCThanks for the reply. I tried the registry edit but the issue persists. I checked a few PCs and the registry entries already match what's in the file, but I ran it anyway and re-started. There was one that had two PollServerIPs, the first one matched the file and the 2nd one was different. I didn't jot down the 2nd one but I'll take note next time if that's relevant to you. You mentioned downgrading the host build. Is there a build that is known to not have this issue? We currently have 11.8.3374.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

AdminLife   GoToMyPC v11.6.3161 (build 3161) was the most stable during our testing.  

 

** Please also note that in some cases a reboot was needed for the correct IP connections. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      Hi everyone,

      This issue appears to have been server related, and from all reports is fully resolved now (with all software versions).  Please let us know if problems persist though, as we'll be monitoring closely. 

       

      Thanks for your patience. 

      • cfowler's avatar
        cfowler
        Active Contributor
        4 years ago

        Similar to the OP, we are experiencing the same issue.  Clients cannot connect to their hosts.  Sometimes a restart of the GotoMyPC service resolves this but it is only temporary.  We've removed the local and corporate firewall for testing.  The GotoMyPC connection wizard shows there may be issues with the content deliver networks - IE cloudflare and akamai.  Check for Update shows the following error message "An Internal Error has occurred.  Please try again."  Re-running the check for update reports that v10.2(2695) is up to date.  We have other clients which are version 12.1.0.3438 which also behave similarly.  Recently I was able to download and install version 12.1.0.3475 - this was obtained via the GotoMyPC Installer executable on March 17th, 2022.  Same issues with connections and check for updates.

         

        Any suggestions?

        Thanks

        CF