Forum Discussion

VRLDO's avatar
VRLDO
Contributor
3 years ago

Attendee Report Excel File is blank

Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but wh...
  • AshC's avatar
    AshC
    3 years ago

    VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

mszeu's avatar
mszeu
Active Contributor
3 years ago
Hello, I got the same issue a week ago and so I opened a case with support. They solved it in 24h. Regards, Marco
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

    • VRLDO's avatar
      VRLDO
      Contributor
      3 years ago

      Hi AshC - just got off the phone. They tried to manually pull one but couldn't pull in the session leave time column, all other data is there. And yes they said to give them 24-28 hours. Was this part of the AWS blow-up yesterday? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        VRLDO  Yes, unfortunately there were many services affected by the AWS breakdowns.  We are confident that all the data is still intact though. 

    • adam_larsen's avatar
      adam_larsen
      New Member
      2 years ago

      Was there another server disruption yesterday, October 12, 2023? A number of our training classes have blank Attendee Reports from yesterday, which is used for payroll during the trainings. I don't see any Incident Report yesterday, so I'm not sure if there is something else causing the report to be blank.

      Other days in the same class show times in the Attendee Reports.

      • KateG's avatar
        KateG
        GoTo Moderator
        2 years ago

        Hi adam_larsen welcome to the GoTo Community.

         

        There was an outage yesterday that did affect reporting. It has been resolved and you should be able to generate reports. 

         

        If you still can not see the the information, can you post the training ID and I can work with support to generate your report? Feel free to PM me by clicking on my username and then the send a message button on the right.