Forum Discussion

VRLDO's avatar
VRLDO
Contributor
4 years ago

Attendee Report Excel File is blank

Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but wh...
  • AshC's avatar
    AshC
    4 years ago

    VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

VRLDO's avatar
VRLDO
Contributor

Hi AshC - just got off the phone. They tried to manually pull one but couldn't pull in the session leave time column, all other data is there. And yes they said to give them 24-28 hours. Was this part of the AWS blow-up yesterday? 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

VRLDO  Yes, unfortunately there were many services affected by the AWS breakdowns.  We are confident that all the data is still intact though.