Forum Discussion

VRLDO's avatar
VRLDO
Contributor
4 years ago

Attendee Report Excel File is blank

Hi - anyone else having this issue? We ran a webinar yesterday morning when the other tech issues were going on. When I go to the reports section to select it, it shows the number of attendees but wh...
  • AshC's avatar
    AshC
    4 years ago

    VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

AshC's avatar
AshC
Retired GoTo Contributor

VRLDO   I'm sorry, this issue is likely related to a recent server disruption that GoTo was utilizing for online data management.  While we are working to fill many of the gaps associated with this outage, it may take another 48 hours to complete.  If you cannot wait till then, I would suggest calling directly into Support so we can create a case for engineering to recover the data manually. 

adam_larsen's avatar
adam_larsen
New Member
2 years ago

Was there another server disruption yesterday, October 12, 2023? A number of our training classes have blank Attendee Reports from yesterday, which is used for payroll during the trainings. I don't see any Incident Report yesterday, so I'm not sure if there is something else causing the report to be blank.

Other days in the same class show times in the Attendee Reports.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi adam_larsen welcome to the GoTo Community.

     

    There was an outage yesterday that did affect reporting. It has been resolved and you should be able to generate reports. 

     

    If you still can not see the the information, can you post the training ID and I can work with support to generate your report? Feel free to PM me by clicking on my username and then the send a message button on the right. 

     

    • ada_larsen's avatar
      ada_larsen
      Visitor
      2 years ago

      Hello. Thank you KateG .
      I was having trouble getting back into my adam_larsen account, but it's still me. Oops!
      Thank you. Many of our reports are back up and running. However, there are a few that are still showing as blank. We noticed they were all afternoon/2nd shift classes. Is the repair still happening, so the morning classes are fixed, and the 2nd shift classes will soon be fixed?

       

      Two classes supervision is still reporting not showing times for the Attendees from yesterday are 697-253-100 and 789-528-124. Both we afternoon/evening classes. (Central Time)

       

      Thanks,

      Adam