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Attendees don't get confirmation mail
Hey guys, In the last time there were some attendees who didn't get the confirmation mail although their emails were right. After sending the confirmation email again they didn't get it again. E...
Hi Danny,
Sometimes there may be a provider block on LogMeIn emails (arriving from @gototraining.com), or even an improperly formatted address. When we receive too many returns on attempted email communications we will add the address to a 'bounce list' that will stop sending emails all together. If you think this may be happening, you can call directly into Customer Support with the affected participant email spelling.
I tried to and the email was not blocked. Anyhow our customer got no atendee email / link. So how can I manually resend the attendee email? This is really an issue, especially for paid trainings, thanks a lot in advance.
OliverBritsch If you click on the number of registrants from your scheduled webinar page, there's an option to select participants to resend the confirmation emails.
Hello AshC,
thanks for your answer. Please mind: I am using GoToTraining and not GoToWebinar.
I can unfortunately not see such an option.
I apologize for the confusion. Here's the specific guide for Training organizers: https://support.goto.com/training/help/how-do-i-resend-confirmation-emails
Hello AshC,
it seems as we have automatic acceptance of all registrants, this button is not visible for us.
So what can we do if participants (for whatever reason) do not receive the link?
