Forum Discussion

DannyDee's avatar
DannyDee
Active Contributor
5 years ago
Solved

Attendees don't get confirmation mail

Hey guys,   In the last time there were some attendees who didn't get the confirmation mail although their emails were right. After sending the confirmation email again they didn't get it again. E...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

OliverBritsch  If you click on the number of registrants from your scheduled webinar page, there's an option to select participants to resend the confirmation emails. 

OliverBritsch's avatar
OliverBritsch
Active Contributor
4 years ago

Hello AshC,

 

thanks for your answer. Please mind: I am using GoToTraining and not GoToWebinar.

 

I can unfortunately  not see such an option. 

    • OliverBritsch's avatar
      OliverBritsch
      Active Contributor
      4 years ago

      Hello AshC,

       

      it seems as we have automatic acceptance of all registrants, this button is not visible for us.

       

      So what can we do if participants (for whatever reason) do not receive the link?

       

       

       

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        OliverBritsch  People can always click the original registration link at the start time, if they're still not receiving GoTo emails.