Forum Discussion

MattS5's avatar
MattS5
New Member
3 years ago

Attendees not appearing on post-training report

The post-training attendee report did not represent the actual number of people who attended the session. We do not know if people dialed in from a mobile device. One thing we want to know is if somehow sharing a registration link or session link across multiple users will show up only as one attendee.?.?. We asked our clients to all register individually but we are wondering if they somehow shared a single person's login and therefore the session did not identify all the individuals.?.?.

Problem
Question
  • GlennD's avatar
    GlennD
    3 years ago

    Hi MattS5, welcome to the community.

     

    Each join link is unique and linked to the name and email address used to register for the session. We allow a link to be used more than once so that an attendee can switch devices or reconnect to a session if they are disconnected but they should not be shared with others.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi MattS5, welcome to the community.

     

    Each join link is unique and linked to the name and email address used to register for the session. We allow a link to be used more than once so that an attendee can switch devices or reconnect to a session if they are disconnected but they should not be shared with others.

     

    • CisionTrainers's avatar
      CisionTrainers
      New Member
      2 years ago

      Hi,

       

      We had a similar situation where a registrant shared the webinar link with their colleagues. We had 20 participants all with the same name on the session but they only appear as one participant on the registration report. Is there a way to stop a registrant doing this? Alternatively, is there anything that can be done so that a participant with the same name/link can't enter multiple times?

       

      Thanks

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        Hi CisionTrainers, welcome to the community.

         

        Currently, it is not possible to prevent attendees from sharing their links, although we do include messaging not to share it in the email. GoToWebinar has the option to limit join links to a single use, and this will be coming to GoToTraining when we update the Dashboard and registration options.