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Audio freeze on classic client. Our customers do not like the new experience.
We are using the classic client for delivering training. Recently, audio will just stop working. The only indication of this is the audio levels stop moving. They just seem to freeze. We have tri...
Hi Online_Trainer, welcome to the community.
Sorry for the frustration, can you provide some more details about the audio issues you experienced? How often is this happening? Does it affect everyone in the training session? Is everyone connected using Computer Audio or are some dialed in by telephone as well?
I saw your other post about the lack of a full-screen view for attendees, is that the main issue your attendees are having with the new GoTo App experience, or can you share some more specifics that I can share with the team?
Hi Glenn,
When I unmute myself after being muted for a period of 15mins or so, there is no audio being transmitted. I have to click "No audio" then back to Computer audio for it to start working again.
I have also had the audio just cut out. On the client, it looks like the transmit bar is frozen.
I have the log from the session if you want me to send it somewhere.
