Forum Discussion

Online_Trainer's avatar
Online_Trainer
New Contributor
3 years ago

Audio freeze on classic client. Our customers do not like the new experience.

We are using the classic client for delivering training. Recently, audio will just stop working. The only indication of this is the audio levels stop moving. They just seem to freeze.   We have tri...
Online_Trainer's avatar
Online_Trainer
New Contributor

The issues we have with the new client are: 

- no fullscreen for the attendees,  around 30% of screens space is wasted on goto borders.

- The experience as an attendee is different from presenter. This makes it hard to guide the attendee to materials ect. With the classic experience, we both see basically the same sort of control panel.

 

KateG's avatar
KateG
GoTo Manager
3 years ago

Online_Trainer thanks for your feedback on the app experience. Both of the issues you mention will be addressed soon when we release flexible layout for attendees. 


Thanks for more information about the audio issue. To help diagnose this issue, could you let us know if you are using a Mac or PC, what OS version are you on, are you using a wired or wireless headset?