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Marydela's avatar
Marydela
Active Contributor
2 years ago
Solved

Being muted in session when typing into chat box

Hello one of our trainers (who has used GTT for a long time) has found she is being auto muted every time she types into chat. Has any one else come across this ? Is this a feature she has somehow tu...
  • ShadowPeak's avatar
    ShadowPeak
    2 years ago

    Seems to be fixed this morning, thanks!

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi jyp welcome to the GoTo Community, 

 

I'm not able to replicate this and there isn't an auto mute in GoTo Training, can you provide more details? What device are they using? When they start to chat what happens, how do they see they are muted? 

 

Also, one suggestion is they may have Hold Space to talk enabled and they would need to hold the space bar to be heard. 

 

Marydela's avatar
Marydela
Active Contributor
2 years ago

Hi

 

Thanks for the response I will ask the trainer to check that next time she is in a session 

Best regards

Mary