Forum Discussion

Active Contributor

4 months ago

Being muted in session when typing into chat box

Hello one of our trainers (who has used GTT for a long time) has found she is being auto muted every time she types into chat. Has any one else come across this ? Is this a feature she has somehow tu...

ShadowPeak
3 months ago
Seems to be fixed this morning, thanks!

KateG

GoTo Moderator

Hi jyp welcome to the GoTo Community,

I'm not able to replicate this and there isn't an auto mute in GoTo Training, can you provide more details? What device are they using? When they start to chat what happens, how do they see they are muted?

Also, one suggestion is they may have Hold Space to talk enabled and they would need to hold the space bar to be heard.