Forum Discussion

Marydela's avatar
Marydela
Active Contributor
10 months ago
Solved

Being muted in session when typing into chat box

Hello one of our trainers (who has used GTT for a long time) has found she is being auto muted every time she types into chat. Has any one else come across this ? Is this a feature she has somehow tu...
  • ShadowPeak's avatar
    ShadowPeak
    9 months ago

    Seems to be fixed this morning, thanks!

KateG's avatar
KateG
GoTo Manager
10 months ago

JBrum , ShadowPeak this has been reported to the team and is being worked on internally. The issue occurs when users are in an unmuted state and press the spacebar in flexible layout, with push to talk disabled. 


The one workaround you may want to try is to use the merged view versus flexible layout (pop-out). (I couldn't replicate this initially because my view was merged.)

 

I will keep this thread updated on the status, thanks for your reports and patience. 

KateG's avatar
KateG
GoTo Manager
9 months ago

Hi everyone, 

 

An update, the team reports that this fix should be rolled out this week. 

  • ShadowPeak's avatar
    ShadowPeak
    Active Contributor
    9 months ago

    Seems to be fixed this morning, thanks!

    • Marydela's avatar
      Marydela
      Active Contributor
      9 months ago

      Thank you for letting us know.

    • KateG's avatar
      KateG
      GoTo Manager
      9 months ago

      ShadowPeak great to hear, thanks for following up in this thread.