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Forum Discussion
Chat Box unable to function during a powerpoint
For the last few weeks, our instructors have complained that the chat box is no longer visible while going through a PowerPoint. Many of them have confirmed that it used to work, but no longer does. ...
Hi LandonPriority welcome to the GoTo Community. We haven't been able to replicate this experience on our end, it would be great if you share a screenshot or video link so we can get a better idea of what is happening here. Also are you on the web or app? Are your instructors using a Mac or PC? Are they using multiple screens? Are they sharing just the PP or the entire screen? Thanks.
Our instructors primarily use the app, and a majority of them are on windows. Now, I will say this works with multiple screens, since we can have the powerpoint on one and GoTo on the other, but not every instructor has two screens.
Here is a photo of what is happening. I use the pop-out for GoTo while sharing a Powerpoint. However, in order to actually use the powerpoint, you have to click on it to put it in focus. This, in turn, will make that chat box in the top right disappear. We can't go through the powerpoint and see chat at the same time, it's only one or the other. So if an instructor is going through slides, they won't be able to see if someone types out a question unless they check their chat every minute or so. I've been told by several instructors that it used to function this way.
Adding the powerpoint to course materials and trying to share it that way doesn't work, so we can't have it pull up inside GoTo like the pdfs can
It's more of a nuisance than anything, but I was hoping you had some ideas for it.
LandonPriority thanks for the added context and screenshot, it does help to understand the situation. It does appear the feature is acting as expected. We would recommend using 2 screens if possible when using Powerpoint. If that's not an option you will need to click on the chat icon to keep it on top. I'm passing this experience and feedback on to the team. Thanks for taking the time to share this experience.
