Hi LandonPriority welcome to the GoTo Community. We haven't been able to replicate this experience on our end, it would be great if you share a screenshot or video link so we can get a better idea of what is happening here. Also are you on the web or app? Are your instructors using a Mac or PC? Are they using multiple screens? Are they sharing just the PP or the entire screen? Thanks.
We have the same problem. We always use GoTo Training together with PowerPoint and two monitors. On one monitor is the instructor view, on the other the presentation view. Even with the "new" detach function (I don't know if this is the right translation), the chat always disappears in the background. I have to make the speaker view of PowerPoint smaller in order to place the chat next to it / behind it so that I can see it at all. Yesterday, during the training, even the entire control bar disappeared. I had minimised the bar and then wanted to change the shared application. As a result, the entire GoTo application disappeared. The participants could still hear and see me, but I couldn't operate anything. I had to stop GoTo in the middle of the webinar with the Task Manager to be able to continue at all. At the end of the webinar, I could not click on anything again and had to quit the application again via the Task Manager to be able to finish the recording at all. I wish there was the classic experience again. The new system is slow, unstable and only creates problems. I have not been able to find a single advantage so far, apart from the fact that it looks more modern.
I agree, I had a similar situation in session this week. Had to close the whole session and restart not a professional look at all. We are looking at alternative platforms
We have been working with GoTo since 2015 and there have really never been any problems. This new experience is really very detrimental. We had over 60 participants in the training yesterday and it was now the 5th problem in 14 sessions - it seems very unprofessional, I agree.
Yesterday, after the participants logged out, I started the training several times and the problem that nothing worked after clicking on the control panel did not occur. So it only seems to be a problem when customers are present...
THP , Marydela thanks for visiting the GoTo Community. We are currently aware with the release of flexible layout, when sharing the screen, the need to keep chat pinned on top is currently not available. This has been shared with the team, I don't have an update on the availability but we will let the Community know. There is a feature idea here where customers can comment and kudo the idea, I encourage you to add your voice. Thanks.
