We have the same problem. We always use GoTo Training together with PowerPoint and two monitors. On one monitor is the instructor view, on the other the presentation view. Even with the "new" detach function (I don't know if this is the right translation), the chat always disappears in the background. I have to make the speaker view of PowerPoint smaller in order to place the chat next to it / behind it so that I can see it at all. Yesterday, during the training, even the entire control bar disappeared. I had minimised the bar and then wanted to change the shared application. As a result, the entire GoTo application disappeared. The participants could still hear and see me, but I couldn't operate anything. I had to stop GoTo in the middle of the webinar with the Task Manager to be able to continue at all. At the end of the webinar, I could not click on anything again and had to quit the application again via the Task Manager to be able to finish the recording at all. I wish there was the classic experience again. The new system is slow, unstable and only creates problems. I have not been able to find a single advantage so far, apart from the fact that it looks more modern.
I agree, I had a similar situation in session this week. Had to close the whole session and restart not a professional look at all. We are looking at alternative platforms
